FAQs
How do I prepare for my cleaning?
During the fall and winter season, please be sure all sidewalks and necessary parking spaces are cleared and accessible to ensure the safety of our employees.
It is greatly appreciated if you clear your floors to allow more focus on deep cleaning and attending to the details! This means putting away children and pet toys, returning shoes to their place, and putting away clothing.
Tidying the counters of stray items. We do not provide organizational services, unless requested and discussed before hand.
Please secure your pets in a crate or take them out of the house with you, unless discussed previously with us. This ensures the comfort of both the pet and cleaner.
How do I reschedule?
Cruzin’ Cleaning Services offers a simple solution to schedule changes. Just give us a call! We are very understanding regarding schedule changes. However, after two reschedules, a fee may be applied to your next cleaning.
How do I cancel a cleaning?
Please contact us as soon as you become aware that you must cancel a cleaning, preferrable with 48 hours notice. We understand that things come up or plans change. However, this may result in a cancellation fee of 15% of your cleaning cost.
How are estimates determined?
Estimated time of project
Labor costs
Supply cost
Taxes
Competitive pricing
Do I have to be home for cleanings?
If you feel comfortable and have discussed this with Cruzin’ Cleaning Services, please feel free to Cruz about your day! Be sure to provide necessary information to us regarding entry and exiting of the property.
If you have an security system please disable before scheduled cleaning, or provide us with the code and necessary steps to turn off the alarm upon arrival.
I need an additional cleaning added to my regular scheduled cleanings.
If you require an additional cleaning, please reach out to us as soon as you become aware of your needs. We are accepting of extra cleanings for special events, family visits, etc.
How do I add extra rooms or projects to my clean?
If you have extra projects or rooms you want to add to your next cleaning please reach out to us at (586) 216-8637. This will result in a change of cleaning cost for this cleaning.
What if I want to tip my cleaners?
If you are pleased with the cleaning services by your cleaner and want to show appreciation, tips are always accepted and appreciated! This is possible by leaving cash compensation on the kitchen counter, providing cash directly, or calling our office to add an additional charge to your cleaning cost that will go directly to your cleaner!
What if I am dissatisfied with my clean?
If you are displeased with your clean, please reach out to us and we will book you for our next available opening to remedy our mistake!